Clear terms
Refund & cancellation policy.
We want the payment terms to be as straightforward as the website package. This policy explains what happens if you change your mind or the project needs to stop.
Website package
The website package costs £500 and is paid upfront through the agreed payment method. It includes one bespoke one-page website, desktop and mobile layouts, supplied content and one round of revisions.
Before work starts
You can cancel by email before we begin design or copy work. We will issue a full refund to the original payment method, normally within 7 working days of confirming the cancellation.
After work starts
If you cancel after work has started, we will calculate the value of the work completed up to the cancellation date and refund any remaining amount. We will explain the calculation clearly; we will not apply an automatic or arbitrary cancellation fee.
If a first draft has been supplied, or the included revision has been completed, the refund will reflect that work.
When the website is finished
Once the agreed one-page website and included revision have been delivered, the package is considered complete. Refunds are not normally available for a change of mind after completion, but we will always discuss genuine problems with the delivered work and correct anything that does not match the agreed brief.
Website Care · £49/month
Website Care is optional and starts immediately when selected. You can cancel at any time before the next monthly renewal. Cancellation takes effect at the end of the current paid month, with no further renewals.
We do not normally provide a partial-month refund after a care month has started, unless required by law or we agree otherwise because the service has not been provided.
How to cancel
Email [email protected] with your name, business name and the payment or project reference. We will acknowledge the request and confirm any refund due.